In case of a question or difficulty
This guide is evolving. It will be enriched over the next weeks, as the 2FA deployment progresses and based on feedback we receive from its users. Feel free to revisit it from time to time if needed.
If nevertheless, you do not find an answer to a question there or if you encounter a difficulty with the 2FA, contact the digital support by giving us as much information as possible.
Tip :
For more information on KeepassXC, a dedicated guide is at your disposal.
Tip : Do you want in‑person support?⚓
We invite you to come ask your questions or activate your second factor during our office hours (free access, no registration) :
📅 Monday 21 September 2026, between 2 p.m. and 5 p.m.
& 📅 Tuesday 22 September 2026, between 9 a.m. and 5 p.m. (non‑stop) :
- At the Atrium, in the digital spot on the ground floor.
- At the University Palace, in the Aula.
📅 Thursday 24 September 2026, between 9 a.m. and 12 p.m. :
- At the Atrium, in the digital spot on the ground floor.
- At the University Palace, in the Fustel room.
Cronenbourg campus staff, office hours are also organized by your local IT staff :
🗓 Friday 25 September 2026, between 9 a.m. and 12 p.m.
🗓 Tuesday 29 September 2026, between 9 a.m. and 12 p.m.
Both days, in Werner room, at the ECPM (building 100). Signage will be set up to guide you.
For on‑site activation, bring your device (laptop, mobile, ...).
Note : In case of blockage after activating two-factor authentication⚓
If you can no longer authenticate, contact the temporary number (03.68.8)5 67 89.